Land Rover Defender: Obtaining warranty repairs

HOW TO OBTAIN WARRANTY REPAIRS

Refer to the following guidelines in order to obtain a warranty repair:

New vehicle limited warranty, and corrosion protection limited warranty

To obtain repairs, replacements, service adjustments or wear parts replacement under your limited warranty, you must present your vehicle to a Jaguar Land Rover (JLR) retailer/authorized repairer (unless it is an 'emergency repair' as defined in the topic New vehicle limited warranty), within the applicable warranty period and request the warranty service you would like to receive. When making warranty repairs, the retailer/authorized repairer will use approved Land Rover parts, re-manufactured parts approved by JLR or other parts authorized by JLR.

Federal emission control system warranties

A warranty claim made under either the Emission Design and Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Land Rover vehicle to any a Land Rover retailer/ authorized repairer or to any facility authorized by JLR to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLR to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable Environmental Protection Agency (EPA) or Environment and Climate Change Canada emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Land Rover vehicle is properly maintained and operated).

The warranty work required will be performed at the expense of JLR only if the repairs are performed by a Land Rover retailer/authorized repairer or by any facility authorized by JLR to perform such work or service.

Most Land Rover retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered. If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim will be sent to JLR for a final determination.

JLR must render a final decision within 30 days of the date the vehicle was presented to a Land Rover retailer/authorized repairer or facility for emission related repair, or within the time period set by local, provincial, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLR, or to the authorized repair facility.

If JLR agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.

If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR. JLR will be responsible for repairing the Land Rover vehicle's emission control system free of charge.

Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLR by any repair facility of the owner's choosing.

If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLR must pay those expenses.

However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.

Further information concerning the vehicle emission control system warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center.

Information may also be obtained and violations of warranty terms may be reported by contacting:

USA: Environmental Protection Agency (The EPA)

Canada: Environment and Climate Change Canada

California emission control system warranties

A warranty claim made under either the Emission Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Land Rover vehicle to any Land Rover retailer/authorized repairer or to any facility authorized by Jaguar Land Rover North America, LLC (JLRNA) to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLRNA to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable California Air Resources Board (CARB) and Environmental Protection Agency (EPA) emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Land Rover vehicle is properly maintained and operated).

The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Land Rover retailer/authorized repairer or by any facility authorized by JLRNA to perform such work or service.

California smog check test

If a Land Rover vehicle fails a smog check test, all necessary repairs and adjustments will be made by a Land Rover retailer/ authorized repairer to ensure that your vehicle passes the inspection. The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Land Rover retailer/ authorized repairer or by another facility authorized by JLRNA to perform such work.

Most Land Rover retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered.

If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim can be sent to JLRNA for a final determination. JLRNA must render a final decision within 30 days of the date the vehicle was presented to a Land Rover retailer/authorized repairer or facility for emission related repair, or within the time period set by local, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLRNA or to the authorized repair facility.

If JLRNA agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.

If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLRNA, JLRNA will be responsible for repairing the Land Rover vehicle's emission control system free of charge.

Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner / operator or to events that are beyond the control of the repair facility and JLRNA) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLRNA by any repair facility of the owner's choosing.

If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLRNA must pay those expenses.

However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.

Further information concerning the vehicle emission warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center.

Information may also be obtained and violations of warranty terms may be reported by contacting the EPA and/or CARB at the following addresses:

Director, Certification and Compliance Division (6405-J)

Environmental Protection Agency

1200 Pennsylvania Avenue N.W.

Washington, DC 20460

Or:

State of California Air Resources Board

Mobile Source Operations Division

9528 Telstar Avenue

El Monte, CA 91731

READ NEXT: