Land Rover Defender: Customer assistance

JAGUAR LAND ROVER CUSTOMER RELATIONSHIP CENTER

If you are dissatisfied with warranty repairs performed on your vehicle, the following steps should be taken to address your concerns:

• Discuss your concern with the retailer/ authorized repairer's Service Manager and, if necessary, the owner or General Manager/Center Manager of the Land Rover retailer/authorized repairer.
• If the retailer/authorized repairer cannot resolve the concern to your satisfaction, you may contact the Jaguar Land Rover Customer Relationship Center using one of the following options:

Write to:

USA:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495

Canada:

Jaguar Land Rover Canada ULC
Attention: Jaguar Land Rover Customer
Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3

Call:

USA: 1-800-637-6837
Canada: 1-800-461-2325
Mon. - Fri., 7:00 am - 9:00 pm Eastern
Sat., 9:00 am - 6:00 pm Eastern

Email:

USA: Go to www.landroverusa.com then:

• Click on Contact Us at the bottom of the Home page.
• Click on Email.
• Complete and return the customer service form.

Canada: Go to www.landrover.ca then:

• Select the desired language
• Click on Contact Us.
• Click on Click here for the Online form.

When contacting JLR by telephone, a Jaguar Land Rover Customer Relationship Center Representative will answer your call and attempt to resolve your concern.

In order to expedite resolution of your concern, please provide the Jaguar Land Rover Customer Relationship Center Representative with the following information:

• The model and model year of your Land Rover vehicle.
• The 17-digit Vehicle Identification Number (VIN), located on a plate at the bottom left corner of the windshield. The VIN is also shown on your vehicle's registration and insurance cards.
• Approximate mileage/odometer reading.
• The servicing retailer/authorized repairer's name and address.
• Brief details of the concern.

State sponsored alternate dispute resolution programs

Jaguar Land Rover North America, LLC (JLRNA) participates in state sponsored alternate dispute resolution programs where they are available and required by law. The alternate dispute resolution programs are operated by state agencies.

The state agency responsible for administering the program in your state should be contacted for further information.

Province-sponsored alternative dispute resolution programs (Canada only)

Jaguar Land Rover Canada ULC (JLRC) participates in province-sponsored alternative dispute resolution programs where they are available and required by law. These alternatives dispute resolution mechanisms are essentially third party panels.

Independent alternative dispute resolution programs

JLRNA participates in two independent alternative dispute resolution programs.

AUTOCAP (Automotive Consumer Action Program) and BBB AUTO LINE are national alternative dispute resolution programs, sponsored by the National Automobile Dealers Association and the Better Business Bureau, respectively.

Consumers may contact AUTOCAP through their state's department of motor vehicles or BBB AUTO LINE through the Better Business Bureau. For details on BBB AUTO LINE, BBB AUTO LINE.

State replacement/refund statutes ('Lemon Law' rights)

Lemon laws permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances.

The provisions of the laws vary from state to state. To the extent allowed by state law, it is required that you first provide JLRNA with written notification of any defects or non-conformities covered by state law. In some states, JLRNA may have the right to a final attempt to correct the warranty non-conformities before you pursue the remedies provided by the laws.

Your written notification should be sent by certified mail to the address shown in the topic JAGUAR LAND ROVER CUSTOMER RELATIONSHIP CENTER above.

Refer to the Dispute Resolution Supplement for information regarding you rights under your state's Lemon Laws.

You may also contact BBB AUTO LINE directly for assistance at 800-955-5100, option #1 or online at www.bbb.org.

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